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Draker Cody, Inc. (formerly Resources for Excellence) was founded in 1997 to serve the Albuquerque area, and we remain highly focused on helping companies to identify and reach their true potential. Because of our expertise in Strategic Planning, Human Resource Management, and Process Re-engineering, our firm has been increasingly recognized as a “go to” company by CEOs and Senior Executives on an international platform, and we have opened a second office in Houston, Texas to meet that growing demand.

Rick Draker
Rick DrakerChief Operating Officer

Rick’s areas of expertise include detailed workflow analysis, business process reengineering, strategic plan facilitation, and developing business growth strategies. He has applied this expertise to private business as well as state and local government, he has facilitated strategic plan sessions for economic development organizations as well as social service agencies, and he has prepared several comprehensive plans with an emphasis on economic development for local government entities.

Rick has conducted project management workshops for various organizations and has taught a project management course for the Certified Public Manager Program administered by New Mexico State University. In addition, he has experience facilitating public meetings that have addressed a wide variety of issues, some very controversial.

Rick likes a challenge and has proven himself to be very adept at resolving challenging issues and finding ways to overcome barriers to a business’ success. In his words, “I believe that the two greatest partners in the world are vision and action. There is nothing I enjoy more than helping people with a great vision. Together we pull resources together, develop a workable plan, and make it happen.”

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Invaluable!

We LOOOOOOVE Tess! She has become “one of us” and her services are invaluable! Every department relies on her and looks forward to the days she is here.

Joan Costello Executive Director Greater Albuquerque Habitat for Humanity January 3, 2017

Contact Rick
Phone: (505) 440-8281
Email: rdraker@drakercody.com

Sandra (Sandy) L. Cody
Sandra (Sandy) L. CodyMAM, SPHR, President

In 2005 and 2007, she received the New Mexico HR Award of Excellence from the Society of Human Resources Management of New Mexico, and, because of her expertise, Sandy frequently presents at seminars and workshops for professional associations such as the Albuquerque Quality Network, New Mexico Healthcare Association and the Northern New Mexico branch of the National Association of Women Business Owners (NAWBO).

Sandy has always been a powerhouse in both professional and community service roles. In the last few years, she has been recognized by the New Mexico Department of Health as a premier trainer and served as a member of their Licensure and Credentialing Committee. She has also served on the Advisors Committee of the National Organization of Trusted Advisers and served as a founding member and former president of the Foundation for Entrepreneurial Excellence. In 2010, she was also awarded the prestigious Small Business Administration Region 6 Women in Business Champion of the Year.

These numerous awards simply recognize the value that Sandy finds in every one of her clients, and in her community: “I believe that most people don’t recognize their own potential for greatness.  I also know that regret and fear can be tremendous barriers to success. I bring value to the people and companies I work with by helping them identify opportunities for growth and act on them.” Sandy will always persevere until she finds a way to maximize your potential.

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Problem Solver

Sandy brings a complete skill set to our work. She has a keen awareness of what the underlying problem are and doesn’t hesitate to partner in solving them.

Ellen Driber-Hassell Executive Director Webster University, Albuquerque Campus January 3, 2017

Contact Sandy
Phone: (505) 323-1415
Email: scody@drakercody.com

Theressa Panciera
Theressa PancieraHuman Resources Specialist and Client Liaison

Theressa has been a New Mexico Notary Public since 1995, and remains active member of the New Mexico Human Resources Management Association.

Theressa’s areas of expertise include research, data management, and all things HR, including: the creation and implementation of human resource procedures, benefits management, records management, recruitment/retention/performance management, EEOC claims, employee surveys, exit interviews that provide information to senior management, day-to-day operations, compliance regulations, worker’s compensation and accounting functions, and payroll. Her precision and efficiency have garnered a lot of rave customer reviews: “I just have to tell you how much we LOOOOOOVE Tess around here! She is fast, efficient and has a wealth of knowledge to offer.  Every department relies on her and looks forward to days she is here. You truly have a gem there!!”

Theressa believes that outstanding customer service is the forerunner to any company’s success, and she demonstrates that belief by always being present when clients need her.

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Exceptional

I love working with Theressa. She is thoughtful, professional, and an exceptional writer, which is great. She responded very well to my input and requests. I trust Theressa and am very comfortable planning our moves together.

Angela Reed Padilla CEO Big Brothers Big Sisters of Central New Mexico January 3, 2017

Contact Theressa
Phone: (505) 323-1415
Email: tpanciera@drakercody.com

Roberta M. Santillanes
Roberta M. Santillanes Human Resources Specialist

Her background in journalism and diverse work experience have honed her writing skills, which she now uses to craft professional and approachable business manuals, training materials, and recruitment advertisements for senior and professional vacancies.

Roberta is skilled in managing and improving the day-to-day operations of human resources departments, including such essential processes as recruitment, payroll and benefits management, office management, and customer relations. As one of our HR Outsource Specialists, Roberta works on a contractual basis to provide a full service HR department for our clients in their own offices, utilizing best industry practices to effectively ensure full compliance with all HR regulations. With her comprehensive background, she understands the integration of finance and HR, and maintains technical expertise in all of the latest HR software.

Roberta has been described by her clients as persistent, precise, and she has a reputation for making complex situations seem effortlessly manageable. She excels at keeping small companies competitive and efficient, and she loves to untangle thorny compliance problems.

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Friendly HR

I just wanted to let you know something…I have worked other places where the HR department was not so friendly. I feel like I can come talk to Roberta anytime about anything, and that makes me feel good.

Megan Fisk, M.A. LMHC Counselor All Faiths Human Resources January 3, 2017

Contact Roberta
Phone: (505)323-1415
Email: rsantillanas@drakercody.com

Jaime Jiron
Jaime JironHuman Resource Generalist and Research Analyst
Her early career experience at a credit counseling service sparked her desire to understand the business world and how to encourage outstanding employee performance. As the head of Quality Control, the New Mexico native took the initiative to implement and improve a number of personnel programs.

Jaime was responsible for a wide range of employee-related programs. Among the highlights, she produced an employee handbook, including policies and processes; implemented training tools and coordinated training; and maintained employment files and commission and payroll records. She also was responsible for addressing and resolving customer service issues.

Her hard work and initiative earned her an award in recognition for her “Outstanding Contribution To The Company By Leadership And Work Ethic.”

As a Human Resources professional, Jaime sees herself as the liaison between the strategic and humanistic sides of any business. Jaime appreciates the risks of business ownership and how it impacts employees. She applies her broad experience to help Draker Cody clients with Human Resources compliance issues, such as employee handbooks, employee relations, job descriptions and safety manuals. Jaime also assists clients with medical credentialing for acceptance of Medicare and Medicaid reimbursements.

In her role as Research Analyst Jaime designs population and community growth scenarios and opportunities for economic growth. In part, her research efforts include analyzing census data and participating in community town hall meetings, where DCI learns about the wants and dreams citizens have for the community.

Jaime also is a world traveler. She completed an international studies program in Sevilla, Spain, and backpacked for a month across Europe. She has also been to Costa Rica, Mexico and the Philippines. Her world travels have expanded her horizons and appreciation of different cultures.

Contact Jaime
Phone: (505) 323-1415
Email: jaimej@drakercody.com

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Managing HR for a Small Organization

We are not large enough to have a full time HR staff. Thus for the past 10 years, Draker Cody has helped us with any complicated or risky employee issues. Having Sandy & Theressa on our team makes me feel safer, and like I am doing due diligence for my agency.

Steve Johnson Executive Director A New Day Youth and Family Services January 3, 2017

A Few of Our Clients